Refund Policy

At Ucofit, customer satisfaction is our top priority. We are committed to providing high-quality products and services that meet your expectations. However, we understand that there may be occasions when you need to return a product or request a refund. This Refund Policy outlines the terms and conditions for returning items purchased from Ucofit and the process for requesting a refund.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Product Condition: The item must be in its original condition, unused, and in the same packaging that you received it in. Items that are damaged, worn, or altered in any way may not be eligible for a refund.

  • Timeframe: You must initiate the return process within 30 days of the original purchase date. After 30 days, we cannot offer a refund or exchange.

  • Proof of Purchase: A valid receipt or proof of purchase is required to process any return or refund request. This helps us verify your purchase and ensure a smooth refund process.

2. Non-Refundable Items

Certain items are non-refundable and cannot be returned. These include:

  • Digital Products: Any digital goods, such as downloadable software, e-books, or online training programs, are non-refundable once they have been accessed or downloaded.

  • Gift Cards: Gift cards purchased from Ucofit cannot be returned or refunded.

  • Personalized Items: Any items that have been customized or personalized based on your specifications are non-refundable unless they are defective or damaged upon arrival.

3. Return Process

If you need to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@ucofit.com within 30 days of your purchase. Provide your order number, the reason for the return, and any relevant details.

  2. Receive Return Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number. This RMA number must be included with your return.

  3. Package the Item: Securely package the item in its original packaging, including all accessories, manuals, and other items that came with the product. Make sure the RMA number is clearly visible on the outside of the package.

  4. Ship the Item: Send the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your return is safely delivered. Please note that customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.

4. Processing Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. If your return is approved, we will process your refund as follows:

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to be reflected in your account.

  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is returned in a condition that is not identical to when it was received).

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

If you wish to exchange an item, please follow the same return process. Once we receive your returned item, we will process the exchange and ship the replacement product to you. Please note that exchanges are subject to product availability.

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at support@ucofit.com. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Information

For any questions or concerns about our Refund Policy, please reach out to our customer support team at:

  • Email: support@ucofit.com
  • Address: UNIT 83 3/F YAU LEE CENTER, NO.45 HOI YUEN ROAD, KWUN TONG KL, HONG KONG